2009年1月28日 星期三

迪士尼征服世界的壯舉悄悄再添一件:它已成孩童界的Google

From : http://mr6.cc/?p=2766


Google應該是美國最大的網站,Yahoo!也是,我們很少去研究,到底在「孩童界」是不是也有前後之分,是不是也有一個「排行榜」?

你說,孩童的,不就是那幾個嗎!不過若看多一點,會發現四處的網站其實還蠻多的,小創業家也做小網站試圖吸引孩童注意,之前寫過的「企鵝俱樂部」就以Freemium模式賺到台幣二十億。上星期,comeScore出了一篇報告,剛好講到去年最紅的孩童網站──

去年最紅的孩童網站是哪一個?

答案:「迪士尼」(Disney.com)

之前寫到陳昭榮的迪士尼策略,讓我第一次了解到,原來迪士尼這麼厲害,由於迪士尼已經是這麼大的公司,因此我們常常覺得,迪士尼出現在身邊,好像是「理所當然」,但又想想,它原本只是一間專出卡通影片的公司,為何會有一家「店」?為何會有一個「電視台」?現在,在實體通路全吃以後,在「線上」竟然也已吃成第一名,擁有一個孩童流量最大的網站!

據comScore Media Metrix的2008年報告指出,迪士尼每個月平均不重覆使用人數為2900萬人,尤其在今年八月(暑假「旺季」)更達到3200萬人。穩坐孩童界第一名寶座。

這個流量我們或許覺得「還好」,因為Google本身在美國月不重覆拜訪就是1.37億人,Yahoo!則是1.24億人,AOL也有6800萬人,都是迪士尼的至少兩三倍~五六倍,但要想,一般大人,誰會去看迪士尼?換句話說,這3200萬人,有可能是一群平常不看其他網站的特殊人士。這些「特殊人士」就是那些小朋友,還有的一種是大人抱著小朋友,兩人四手在鍵盤上將「disney」一字一字敲進去觀賞。

迪士尼網站的「拜訪者」與眾不同處,也可從其他地方觀察到。首先,「迪士尼」的網站,目前都是在Go.com底下,就和ESPN等其他電視台一樣,當初以為這樣很好記?錯!維基百科已提到Go.com已被證明並沒有任何名稱上的優勢,反而讓人記不得disney網站域名。此外,迪士尼網站裡面的內容,大多是影音、Flash做成,因此大部份的網友是不會在搜尋引擎找到這個網站的。再加上,如果從亞洲去看,迪士尼官網會自動要求你進入地區的迪士尼網站。恕直言,地區的迪士尼礙於預算,或許難免比總公司的稍遜了一些,而且這些local站點的流量是不會算在那2900萬人之中的──

換句話說,迪士尼官網,是一個域名取得爛、搜尋引擎又找不到、又趕跑美國以外的人的網站,但,它還是來到了第一名!

所以,經營一個兒童網站,真的有它自己的一種味道。是什麼味道?目前只能先從迪士尼網站,前前後後、左左右右的看一看、感受一下:我大概歸納三點迪士尼網站的有趣特色:

一、主題館其實「重新整理」過:迪士尼最大的資產大概就是這幾十年來它所拍攝的一些影片所塑造的那些「偶像」。若迪士尼在它的官網,讓每一個卡通人物都有一個「主題館」並不稀奇,稀奇的是,迪士尼將它們拆散還「重組」過。譬如,「小公主」就有「迪士尼小公主主題網站」,什麼是「迪士尼小公主」?喔,原來從白雪公主到睡美人,再到花木蘭,全都算在「小公主」下面,點下去還可以再往深一層,小女生應該是愛死了這個網站了!另外,還有「迪士尼小妖精」的專屬網站……等等。這點或許也可以運用在一般的網站上,許多網站為了打一個族群,可以拆散再拆散,但拆散了以後,若適當的把其中幾樣「重組」起來,或許出現不一樣的感覺,火力也瞬間併強,讓使用者進來有「wow」的瞬間酥麻的感動。

二、影片從未這麼四處的出現過:到迪士尼官網從到到尾都是flash做的,每一頁的選單和logo都是慢慢的跳出來,而且,頁面上的影片特別的多,所有的頁面幾乎都有影片,有的在左上角,有的在下方一個小框框……孩子就是不會讀長篇大論,故事書這麼多讀不完;讓一個孩子坐在電腦前這麼久,影音幫助很大。此外,據報導說迪士尼官網也會播放一些長片像《The Wonderful World of Disney and Camp Rock》很長,還有一些短片如《Kid’s Inaugural: We Are the Future》,接下來還有一些NG鏡頭像是《High School Musical 3: The Making of a Musical》將在一個星期後在網上上映。據另一份報導,它在這個寒假也已經推出三部新片的預告片,只有在線上看得到!難怪迪士尼除了取得兒童最大流量網站,同時也是兒童線上影音播放秒數最多的網站。

三、以內容引誘線上購物:若線上只是一個「形象」,那迪士尼網站大概也不會花多少時間、人力去經營,但,這個迪士尼網站顯然是賺錢的!據報導,在2008年,這個網站就吸了6萬8千個祝賀簡訊,以及150萬分鐘(這感受不出有多長)的答鈴,這些當然是從大人世界來的。但小孩的世界呢?一到裡面一個子頁,旁邊就在賣這個「主題」的遊戲軟體旅遊行程、DVD……。

看完這三點,嘆,這些優勢,大概只有迪士尼才做得到。它已經畫了這麼幾十年,繪製後,同樣商品再賣二十年,驚人至極。

不過,蓋一棟迪士尼樂園、開一個迪士尼電視台,需要幾十億、幾百億,但開一個網站,可能只要幾百萬。雖然創業家手上沒有迪士尼水準的「人物」,但身邊也有其他創作者擁有不輸給迪士尼的自創人物。

迪士尼在美國是第一位,但它的網站的威力,顯然並沒有延展到local市場。那,在這裡,誰要來當孩童界的Google?迪士尼的成功,反而告訴我們,這裡還有一個很大的洞可以去填補,很多有實力的夥伴可結盟幫忙。

2009年1月22日 星期四

「管理2.0」的組織創新

From http://tim.nccu.edu.tw/jflee/articles/C225.htm

在「管理大未來」中先知哈默爾竭力宣揚他的「管理2.0」福音,他也不只一次提到「我真的有一個夢」「我夢想組織能夠自動汰舊換新,變革的舞台上不至於經歷脫胎換骨的錐心之痛。我夢想創新的電流能夠傳遍企業內各項活動,叛逆份子永遠能戰勝反動勢力。

如果哈默爾說話的對象是對準Corporate America說這樣的話,我想「管理大未來」大力闡揚的「管理2.0」對Corporate Taiwan可能是更遙遠的一個追求標的。

哈默爾標舉了三家他心目中「管理2.0」的標竿企業——

坪效(900美元/平方呎)為傳統競爭對手的兩倍,單店營業成長額(11%)是全美國零售業平均值三倍的「健全食品公司」(Whole Foods);

以創新透氣防水布料Gore Tex知名的「戈高公司」;

威名赫赫執行全美國65.2%(全球超過三分之二)網際網路搜尋指令的Google公司。

哈默爾認為現在多數的管理思維與方法(管理1.0),相對於這三家所代表的「管理2.0」來說,是:

管理太多,自由太少:

階級太多,社群太少;

敦促太多,理想太少。

他標舉「管理2.0」企業的三項特徵:

首先,創造一個有理想的社群,強調員工自由與責任並重,組織內充滿信任、公平與理想(如「健全食品,健全的人,健全的地球」)。

第二,打造創新的民主機制,建立格狀而非階層組織,去掉垂直權力距離,沒有老闆,只強調眾多領導者;沒有派工,只有承諾;鼓勵自由實驗,同仁備受激勵但同時也接受極高要求。

最後,「管理2.0」的企業以進化性優勢為目標,營運模式以及產品都不斷進化推出;以「70-20-10」 的比例分配資源於本業—延伸服務—非核心事業的創新點子;以極度扁平、徹底分權型式進用頂尖人才(「零蠢才天地」),組織自我管理小團隊執行多項快速而低 成本的實驗(「失敗的時間要早,損失要小」),要求廣泛且儘早的市場回饋資訊;而且全公司持續對話(就像一個高度網路化的組織),以同儕評鑑及高激勵獎金 (Google有員工團隊因推出對公司重大貢獻的創意而獲得一千萬美元的「創辦人獎金」)。

不像現在的「管理1.0」組織原則,講求的是「標準化、事業化、目標一致、階層組織、計劃與控制以及外部獎勵」。

「管理2.0」是完全另一套顛覆性的思維與實務——

組織內刻意追求多樣性與突變性因子,理念的基因庫愈寬廣愈好;

靠市場彈性分配資源,靠市場作創新專業的「天擇」,不靠資深副總裁,相信市場的智慧超越組織政治與權力考量,且勝過副總裁的智慧;

強調領導的權威來自對話,以及同仁的接受,重視分散式領導;

鼓勵同仁從意義中尋找行動的勇氣,「使命」、「信仰」對啟發同仁的工作熱情極為重要。

設計如同城市中不期而遇的驚奇環境,增多同仁與理念相互碰觸的機會。

哈默爾也再三致意,要刻意發掘組織中的「良性異端」,從組織邊陲發掘創新的契機。擴大同仁的想像力,聚集眾人的智慧,就如同「開放原始碼」軟體社群常說的對匯聚眾人智慧而言,「市集優於教堂」。

整體而言,先知哈默爾的福音訊息是管理創新仰賴社群(而非層級組織),同儕的水平互動,相互調整(而非主管權威的垂直督導),市場的群眾智慧(而非管理階層的判斷)。「管理2.0」相信多次的市場對話逐步修正Just Enough的原創產品 / 服務,漸進成為Good Enough,認為推出多版本創新的頻次與速度比正確重要,也主張「完美是進步的敵人」。

哈默爾的「去中心化」(降低管理人重要性)與「去垂直權力距離」雖然反映網路時代一些新興企業勢力的管理樣態,但是否能推展至主流企業世界中?他強調的原創創新多版本的「探險式行銷」真的能做到「及早失敗,及早學習,降低創新成本」嗎?

仔細分析,Google, Gore, Whole Foods這 些公司的平權化,其實員工仍負擔極大工作責任。而且這些公司的同仁均要具備充分的產業知識與營運資訊。他們擁有相對大的營運管理權,但仍符合「管理權、知 識權、財產權三權相合者強,相離者弱,相背者亡」的組織管理金律。看起來像前衛極端的組織物種,但並非管理理論的反例。只是這些公司都比較偏向Henry Mintzberg所稱的「專業科層」組織與「暫時性構型」組織罷了。

「及早先敗、及早學習」模式,哈默爾標舉了GoogleIBMEBO專案)為例,其實我們最近檢視You Tube公司,也發現相同模式。是否因為這些公司作的不是網路服務就是軟體系統服務,創新過程中的Prototyping原型試製不像製造業所費不貲,「多次失敗、多次學習」模式才能適用。可能這也是「管理2.0」運用限制之一。

無論如何,先知哈默爾的貢獻是顯著的,在創新的組織管理議題上他是做了少有的尖銳分析並提出前瞻見解。正如他所言,過去七十年來,有超過52千 篇文獻中出現了「科技創新」與「技術創新」名詞。但只有三千篇文章討論「產品創新」,有超過六百篇探討較新的「策略創新」概念(含「商業模式創新」),但 探討「管理創新」、「組織創新」的文章卻不到三百篇。對重視創新的各界人士而言,「管理大未來」的確提出了值得深思的觀察。

2009年1月19日 星期一

Web Design Trends For 2009

from http://www.smashingmagazine.com/2009/01/14/web-design-trends-for-2009/

Web Design Trends For 2009

We Web designers are a fickle lot. We love to experiment with things. We love to observe how people interact with our work. And we love to try out unusual design approaches that might possibly go mainstream and become a classic approach. As a result, new design approaches come up, and as more and more designers notice them and make use of them, new trends emerge.

Over the last months, we’ve analyzed numerous Web designs, observing emerging trends and weighing the merits of numerous design decisions and coding solutions. In this post, we present Web design trends for 2009: recent developments, new design elements and new graphic approaches. We also discuss situations in which these trends can be used and present some beautiful examples. Did you miss any recent development in this overview? Let us know in the comments!

This article covers only 10 of the over 25 trends we’ve identified over the last months. The second part will be published next week. We’ll cover new layouts, new visual approaches and new design elements. Please stay tuned.

Web Design Trends For 2009

Let’s first take a closer look at the main trends we identified, discovered and observed over the last months. In this overview, you’ll find a review of each trend and more beautiful examples that can inspire you in your next project.

  1. Letterpress

    Web Design Trends 2009

  2. Rich user interfaces

    Web Design Trends 2009

  3. PNG transparency

    Web Design Trends 2009

  4. Big typography

    Web Design Trends 2009

  5. Font replacement (sIFR, etc.)

    Web Design Trends 2009

  6. Modal boxes

    Web Design Trends 2009

  7. Media blocks

    Web Design Trends 2009

  8. The magazine look

    Web Design Trends 2009

  9. Carousels (slideshows)

    Web Design Trends 2009

  10. Introduction blocks

    Web Design Trends 2009

Now let’s go into detail and take a closer look at each of the trends presented above.

1. Letterpress

One of the most unexpected trends we’ve observed over the last months was the emergence of letterpress (actually pressed letters) in Web design. Probably the most important reason for this trend is the simple fact that this technique has been rarely used until now. Letterpress is used in various styles and on various websites and for various topics; in particular, it is often used in product designs and on websites for online services.

Design Trends 2009

Design Trends 2009

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2. Rich User Interfaces

Happily, user interfaces in modern websites and Web applications are becoming more beautiful and more usable. Over the last year, the user experience for these applications has dramatically improved, resulting in rich and responsive user interface that have tremendous similarities with classic desktop applications. AJAX and Flash are widely used to offer users the dynamic interaction that they have come to expect from advanced, sophisticated, professional solutions.

In particular, we’ve seen much more white space over the last year, much more padding and much more space for various design elements. We also observed that many modern user interfaces display intuitive visual clues to communicate the status of a user’s interaction with the system. For instance, upon being clicked, event buttons often change their appearance from a “normal” to a “pressed” look (as on Newspond.com and Quicksnapper.com), confirming and providing immediate feedback on the user’s interaction with the system. Aside from this, more and more services are now able to be personalized by the user: for us, it’s a clear sign that adaptive user interfaces are coming in 2009.

Design Trends 2009

Design Trends 2009

Both examples are evidence that designers of Web applications are paying significantly more attention to the way in which functionality is presented and are trying to improve the user experience with more interactive and responsive solutions.

Design Trends 2009

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3. PNG transparency

PNG transparency, although unsupported by Internet Explorer 6, seems to have gained popularity on the scene over the last year. Apparently, designers are trying to better integrate background images into the actual content and are aiming for a style that is often seen in printed media, magazines for instance. In most cases, semi-transparent backgrounds stand out in the overall background of a page and are intended to highlight an important design element, such as a headline or announcement. Sometimes PNG transparency is used for the background of modal boxes as well.

Last year, we described a variety of ways in which can get creative with transparency in Web design, and many designers seemed to experiment with these techniques in their work. Interestingly enough, transparency is often used either in the header or footer of designs, but some designs go beyond that.

Design Trends 2009

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4. HUGE Typography

We presented some outstanding examples of BIG typography in previous posts. In 2009, big typography should remain popular. In particular, design agencies, portfolios, product websites and online services will use big typography to communicate the most important messages of their websites.

The font size of these design elements often goes beyond 36 pixels, and in many cases quite expensive typefaces are used to reach an audience. Overall, designers are paying closer attention to typographic details such as leading, line height and choice of font. The consequence: websites are more beautiful and more consistent and look solid and trustworthy.

Design Trends 2009

Design Trends 2009

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5. Font Replacement

As designers pay more attention to typography, they also pay more attention to the fonts that are used for the copy in the body of websites. Although classics such as Helvetica, Arial, Georgia and Verdana undoubtedly dominate, we observed a slight trend towards font replacement (for instance, with sIFR).

What is interesting is that these fonts are often seamlessly integrated in the design of websites; they are almost never used for their own sake or simply to “upgrade” the typography of a website. Designers are trying to blend beautiful typography and arresting visual design to improve the appearance of websites and improve the user experience.

Design Trends 2009

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6. Modal Boxes (Lightboxes)

Modal boxes (dialog windows) are, essentially, the second generation of pop-ups. They serve as a user-friendly alternative to classic JavaScript windows and support users by focusing their attention on the most important area of the website. Modal windows are always triggered by a user action (e.g. signing up or logging in) and appear on top of the main content, like a window in a regular desktop application. Modal windows are often presented in a very subtle way: they are often semi-transparent and have a “Close” button.

Design Trends 2009

Design Trends 2009

Design Trends 2009

 

7. Media Blocks

With more broadband Internet access, users can now afford to browse more than they did a couple of years ago, and designers can use this opportunity to present content in a more attractive and memorable way. Hence, it’s no wonder that many product websites use media blocks (for videos and screencasts) for this very purpose. The main advantage of such elements is that they can communicate content quickly and effectively and make it easier for users to consume information.

Users just lean back and enjoy the show; they get everything explained to them step by step, without having to click, search for descriptions or learn the navigation. The movies are usually pretty short and get directly to the point; they are mostly formal but can be entertaining, too.

But please make sure that videos are an alternative presentation of (and not the main or only!) content on your website. Not every user has broadband access to the Web, not every user is willing to watch a video (e.g. because he or she may have a radio or music playing in the background), and not every user has Flash and JavaScript installed on his or her machine.

Design Trends 2009

Design Trends 2009

 

8. The Magazine Look

An interesting development in the design of blogs is the adaptation of various techniques usually found in traditional (print) media. The arrangement of posts on the page, the use of typography, illustrations and even text alignment often resemble traditional techniques from print. Grid-based designs are gaining popularity as well but are used mostly in portfolios, product pages and big blogs; they almost never appear on corporate websites or in online shops.

Design Trends 2009

Design Trends 2009

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9. Carousels (Slideshows)

Carousels are essentially slideshow navigations, in which the content rotates vertically or horizontally (hence the name “carousel”). To rotate the navigation, users need to click on one of two toggle elements (usually a left/right or up/down arrow). Depending on the toggle element selected, the content is rotated in the desired direction.

Instead of clicking through various sections of the website for their favorite stories, users can quickly skim through the available stories without vertical scrolling or unnecessary mouse movements. The result: users save time, and the carousel focuses their attention sharply on the content, instead of on interacting with the browser. Such slideshow navigation is often used on entertainment websites and big blogs, but designers also make use of it in their portfolios to showcase their work in a more interactive way.

Design Trends 2009

Design Trends 2009

Design Trends 2009

Design Trends 2009

 

10. Introduction Blocks

The upper-left area of a website is the most important block on the page, because it grabs the most attention from visitors. Therefore, it makes perfect sense to place the most important message of the website right there and thus make sure that readers get the message as quickly as possible.

In fact, this is exactly what many designers are doing. Whether for a Web application, corporate design, online service or portfolio, designers are pushing their slogans and brief introductions to the top of the page and are using strong, vivid typography to make a good first impression. Some introductions are short, others are quite lengthy; in either case, they usually take a lot of space; the full width of the layout and between 250 and 400 pixels in height are common dimensions for these introduction blocks. Notice, though, that introduction blocks almost never appear in blogs and rarely in online shops.

Design Trends 2009

Design Trends 2009

Design Trends 2009

Design Trends 2009

Design Trends 2009

Stay tuned!

This article covers only 10 of the over 25 trends we’ve identified over the last months. The second part will be published next week. We’ll cover new layouts, new visual approaches and new design elements. Please stay tuned.

(al)